PA American Water Service Line Inspection Program

The Pennsylvania American Water Company Will Be Conducting Door‑to‑Door Water Service Line Inspections throughout Lower Allen Township Starting in Late April 2026

The Pennsylvania American Water (PAW) Company, in partnership with its contractor CDM Smith, will be conducting door‑to‑door visits in parts of the Township as part of a statewide effort to identify water service line materials and comply with federal and state Lead and Copper Rule requirements.

Why this is happening

Some homes have unknown water service line materials connecting the house to the water main. This program helps determine whether those lines are made of lead, galvanized steel, or non‑lead materials. Identifying these materials is an important step toward protecting public health and planning future improvements.

When residents can expect visits

Canvassing in our area is expected to begin in late April 2026. Residents will receive advance notice before canvassers arrive. Pennsylvania American Water and CDM Smith will continue to provide updates as work progresses through different areas of the Township.

What residents will see

Before canvassing begins, residents may receive:

Postcards mailed to their home
Email notifications (for customers with an email on file)
Automated phone calls or text alerts

These communications explain the program and how residents can participate.

When canvassing is underway:

Trained CDM Smith staff may knock on doors to request permission to visually inspect the water service line
If no one is home, a door hanger will be left with next steps
Inspections are free and typically brief

How to identify official canvassers

For safety and transparency:

Canvassers will wear high‑visibility safety vests and contractor ID badges
Vehicles will display program signage
Lower Township and the Lower Allen Township Police Department have been informed of this work in advance

Residents are never required to allow an inspection at the door if they are uncomfortable.

Other ways to participate

Residents may also:

Schedule an inspection at a convenient time
Self‑report their service line material using PAW’s online map and survey

Instructions for both options are provided in mailed materials and online.

What happens if lead is found

If a service line is identified as lead or certain galvanized steel, PAW will contact the homeowner with information about future replacement, which may be completed at no direct cost to the customer, depending on eligibility. Replacement details and timing will be discussed individually.

Learn more or ask questions

Website: https://www.amwater.com/paaw/water-quality/Lead-and-Drinking-Water/

Phone (CDM Smith Hotline): (717) 581‑8599
Pennsylvania American Water (for non LSLR): 1(800) 565-7292

Email: leadfreepa@amwater.com

Customer Self Reporting Survey (direct): No Map PA Lead Line Inventory Public Survey

Click here for canvassing outreach materials, including how to schedule a lead service line inspection.

The Township will continue to share updates on its website as this work progresses.